We’re seeking a Service Advisor to join our expanding team
Due to our continuing success we’re expanding our team. Currently we’re looking for a talented Service Advisor.
As a BMW Service Advisor, your key responsibilities involve providing our customers with a first class customer service and taking care of all their servicing and repair needs. Working closely with the workshop to ensure all work is completed on time and to schedule.
Interpreting customer concerns and comments and liaising with technicians
Liaison with customers about any additional work required
Greeting customers and scheduling services
Estimating time and costs associated with repairs
Handling customer complaints
Responding to customer requests
Tracking the vehicle through the workshop
A professional manner
Good communication skills
Good organisational skills
The ability to gather technical information and relay it in a way that customers will understand